How does a workplace complaints and whistleblowing service work?
A complaints and whistleblowing service provides an avenue for organisational stakeholders to formally lodge any serious concerns or grievances they have relating to your business.
Issues such as sexual harassment, bullying, discrimination, fraud or other misconduct can occur in any type of organisation. A complaints and whistleblowing service provides a safe and secure reporting channel to ensure your business is equipped to receive and respond to complaints about rogue behaviour promptly and appropriately.
Where complaints are captured early, in most cases the issue can be managed effectively and intervention measures can be implemented to effect positive organisational change and reforms. This approach can reduce the likelihood of similar events occurring in the future, while also fostering a more positive workplace environment.
A complaints and whistleblowing service allows the organisation to identify and manage issues promptly and appropriately by following a tried-and-tested process which ensures all relevant information is captured.
The complainant will be asked to provide a detailed account of the incident including times, dates, what happened and who was present, along with any other relevant information or materials. They will also need to provide consent to disclose the complaint to the company. The company is then notified, allowing them to respond in line with their internal complaint management processes and whistleblower policy.
The service can also be used to handle complaints about companies who haven’t formally engaged the service to respond to complaints from stakeholders. In this case, the process for managing the complaint is slightly different. Organisations are not required to comply with workplace complaint service processes. On occasion, the complainant may need to contact another body such as the Fairwork Ombudsman or the Fairwork Commission to see if they are eligible to lodge an application.
Operating as a trusted external partner, our service is designed to support your team to manage complaints directly, discreetly and in line with your business values.
Offering a combination of complaints, whistleblower and training services, we can also help your business by:
What are the benefits for my employees or stakeholders?
Being faced with a situation which involves sexual harassment, bullying, discrimination or other form of serious misconduct can be extremely confronting and difficult to deal with both personally and professionally.
By offering a formal complaints or whistleblowing service, your employees and stakeholders will feel supported by having confidence that their issue will be taken seriously and handled promptly and discreetly.
With the assistance of a caring and professional team member, employees or stakeholders will receive appropriate support and guidance to explore their options.
They will be provided any relevant information or brochures and directed to the most appropriate contact point to make the process as smooth and straightforward as possible. They will also have the option to submit their complaint anonymously, however in some cases the circumstances may be such that anonymity is difficult to maintain.
What to look for in a good complaints and whistleblowing service?
Not all workplace complaints and whistleblower services are the same. If you want to ensure your complaints program is worth the investment, make sure it includes the following features: